FAQ

Our customers most frequently asked questions about valuations, appointments and selling your car at Buy Cars for Cash Bristol.

Why do you need my email address and phone number?

We need you email address and phone number to send you relevant information about your appointment. We also may need to contact you regarding the appointment or if we are unable to locate you and your vehicle during collection.

Will you collect my car?

Yes we will collect your car from any address you would prefer.

How and when will I receive payment for my car?

CASH IN HAND! We are the only ONE company who offers this service currently.

I want a scrap car removed for free, do you offer this service?

Yes, we do! Just contact us and we happy to help you in any case!

Will I need an MOT Certificate?

No, you don’t!

My car is damaged will you buy it?

Yes.

My car is an insurance write-off, will you buy it?

Yes, your valuation on the day may be affected

My car is a non-runner - will you still buy it?

Yes, we do! We are able to offer a collection service so you’ll need to contact us to arrange the best time for you.

Do you buy vans?

Yes.

My car is an import / LHD will you buy it?

Yes! We are able to purchase your vehicle if you are the registered owner.

Do you purchase from the Motor Trade?

Yes, we do! Just contact us to make appointments!

Why is my value subject to inspection?

We have to inspect every vehicle ourselves, to make sure that it is in the condition that you have described and that it meets our terms and conditions.

If my car is an imported one, will you still purchase it?

Yes, definitely. With imported vehicles, we are not able to give an accurate evaluation through our website. Please get in touch to arrange a more accurate quotation.

Do you purchase cars that are registered outside British Mainland?

Yes, we do but you need to contact us for further details.

Is it possible to sell a car on behalf of a family member or friend?

Yes, you can, but you will need the following things:

  • Their original ID, a driving license or passport
  • A signed letter of authorization from the owner of the car
  • Their details will also need to match the ones that are on the V5 document

A family member has died, am I allowed to sell their car?

Yes, if you are the person responsible for their property. You will need to apply for a Probate Certificate which is stamped by the court if there was a will or a Grand of Letter of Administration which is supposed to be stamped by court if there was not will.

 

These are the legal documents which assure that you are the executor and have the right to dispose of the deceased’s possessions. Along with either of these papers we will also need to see the death certificate, the V5 document for the car and also the ID to prove that you are the person responsible for the property.

 

There may be extenuating circumstances which mean you cannot produce some or all of the documents above. If this is the case please contact us as we may still be able to purchase the vehicle from you.

Is it possible to sell a vehicle on behalf of a company?

Yes, you can, but you will need the following things:

  • Their original ID, a driving license or passport
  • A signed letter of authorization from the owner of the car
  • Their details will also need to match the ones that are on the V5 document

My car has private registration number. Will you still purchase it?

Yes, we will. We understand you will perhaps want to keep your plates, if this is the case you need to get in touch with the DVLA to transfer your registration to a different car or onto a retention certificate. This you need to sort out before the handover of the vehicle to us. On the other hand, you can decide to leave the private plate on the car if you do not want it back.

I have outstanding finance against my car. Can you buy it?

We can arrange settlement of any outstanding finance on your car.

For us to do this we will need you to provide an in-date letter detailing a current settlement figure from your finance company.

The settlement amount will be deducted from the amount paid to you for your car.

We will pay your finance company within 4 working days after the day of sale, however it may take your finance company 5-10 working days to credit the funds to your account and provide final clearance.

 

If you owe more on your finance than the value of the car, we will still be happy to buy the car, but you will need to pay us the shortfall by debit card when we purchase your car.

I have an outstanding Logbook Loan on my vehicle. Can you still buy it?

We will be happy to settle the outstanding loan with logbook loans as part of the transaction however you would need them to release the V5 to you prior to the sale as this will be required when you attend the branch.

 

You would need to bring along to your appointment a letter detailing a current settlement figure from logbook loans. The settlement amount will be deducted from the amount paid to you for your car.

 

Alternatively, if your settlement figure is higher than the value of your vehicle, then you can pay the difference to us by debit/credit card and we will settle the full amount direct to your finance company.

 

If however, you wish to settle the outstanding loan yourself we would need written confirmation from Logbook Loans confirming clearance prior to us purchasing your car.

Once I have sold my vehicle to you, can I change my mind?

We offer a no obligation service, so if the price we offer to you isn’t what you are looking for, you always have the option not to accept the offer and walk away. It is not until the invoice has been signed by both parties that the purchase is complete. Once the invoice has been signed by both parties, we do not rescind a contract.